When is the webstore open?
The webstore will remain open from the 15th thru the end of each month. On the first of each month it will be closed for product updates and to process any remaining open orders. We are working hard to reduce lead times and improve the process. Thank you for your patience while we strive to improve!
When will my order arrive?
MOST orders will arrive within 3 weeks from the time you place your order.
Why does it take this long?
Every week, the webstore does a "sweep" of orders that have been received. These items are processed and placed into the production queue. This means if you order earlier during webstore hours, you may have a few extra lead time days before the next "sweep." We promise we will hurry, but we want to get it right!
Are items returnable?
Items are not returnable or exchangeable at this time. If you have questions about an item you have received, please fill out the Contact Form and tell us more.
My item was received incorrectly or damaged.
We are very sorry to hear that! Please tell us more via the Contact Form!
I have an issue with my order!
Please tell us more via the Contact Form and we'll reach out ASAP!
Can I take my item to the front office and get a refund or exchange it?
The store currently operates completely online and New Covenant School is unable to help with these specific issues. The quickest and most efficient way to resolve ANY spirit wear issue is to fill out the Contact Form.
